cPanel is the control panel you use to manage your hosting service: files, email, databases, domains and much more. This guide covers the most common tasks so you can get up and running in minutes.

:::info
This guide applies to every GINERNET cPanel hosting plan (Web, WordPress, Prestashop and LiteSpeed hosting).
:::

## Access details

When you signed up you received a welcome email with your username and password. With them you can log in to:

| Service | Access URL |
| --- | --- |
| cPanel | `https://yourdomain.com/cpanel` |
| Webmail | `https://yourdomain.com/webmail` |

:::tip
Lost the welcome email? You can check your username and change the password at any time from the client area.
:::

## cPanel password and FTP access

The main FTP account uses the **same username and password as cPanel**. If you do not remember the password, change it from the client area and it will be updated for both.

## Creating additional FTP accounts

If you want to give a collaborator access without sharing your main password:

1. Log in to cPanel and open **FTP Accounts**:

![FTP Accounts button](/api/help/media/649d9c8d-6065-4de5-a705-7760da395e93)

2. Set the username and password for the new account.
3. Optionally, restrict access to a specific folder instead of the whole web space.

:::info
The username of additional FTP accounts always ends in `@yourdomain.com`.
:::

## MySQL databases

Setting up a database takes three steps, all from the **MySQL® Databases** section of cPanel:

![MySQL Databases button](/api/help/media/dc776c5c-e8b9-4bfa-9bd3-f96914d93847)

**1. Create the database**: give it a name and click "Create database".

![Create the database](/api/help/media/29e52ccd-545e-41d0-9e48-52d3fb20b379)

**2. Create a user**: on the same page, a bit further down, create the user and its password.

![Create a database user](/api/help/media/19917b5b-e623-4231-98ae-415a569207e4)

**3. Grant privileges**: assign the user to the database you created in step 1.

![Assign the user to the database](/api/help/media/f3ca8874-ba57-4fa2-b5a9-55e0951999c6)

You can choose which actions the user may run on the database. For normal use you can tick "All privileges".

![User privileges on the database](/api/help/media/63b2777a-2ce2-42a8-a021-21b7ea81f869)

To manage the content visually, use **phpMyAdmin** (in the "Databases" section of cPanel):

![phpMyAdmin](/api/help/media/668f5ad6-9f0f-481b-8666-503ca1218e71)

:::warning
If your database is larger than 1 GB, phpMyAdmin may abort the import or export when it hits its 5-minute execution limit. In that case use **JetBackup** (backups every 6 h included in the plan) or open a support ticket. If you need `mysqldump` from the command line, order a [VPS](https://ginernet.com/en/vps/): shared hosting does not include SSH or Terminal access.
:::

## Email accounts

From **Email Accounts** you can create accounts, change passwords, set the storage quota of each mailbox and open the webmail:

![Email Accounts button](/api/help/media/aa631f57-e6f8-42b5-849f-deddc1886a1d)

This video walks you through creating your business email step by step (in Spanish):

::youtube{id=nfM_JOGmlcI}

To set up an account in Outlook, Thunderbird or on your phone, open **Email Accounts » Connect Devices**: there you will find the exact servers, ports and encryption for IMAP, POP3 and SMTP of your account.

:::tip
Coming from another provider? We can help you migrate your mailboxes with `imapsync` without losing a single email: contact support and we will walk you through it.
:::

## AntiSpam filter

In **Spam Filters** you can adjust how the antispam filter behaves:

![Spam Filters button](/api/help/media/cdbf53a2-3ce2-40dd-a2a5-42f3b1c96ade)

![AntiSpam configuration in cPanel](/api/help/media/3e75dc38-3947-416b-b5fc-13dedb7f4ecc)

- **Move to the Spam folder** (first box): when enabled, emails detected as spam are automatically moved to the Spam folder instead of reaching your inbox.
- **Score threshold** (second box): by default, an email is flagged as spam when its score exceeds **5**.
  - Too many false positives? Raise the threshold (for example, to 6) to make the filter less strict.
  - Spam getting through? Lower the threshold (for example, to 4) to make it stricter.

## Copy of sent emails

The server keeps a copy of sent emails for the **last 3 days**. To check it:

1. In cPanel, open **Archive** and select "Webmail access":

![Archive button](/api/help/media/61603c02-d198-4090-837d-a843f5a9fc87)

![Archive webmail access](/api/help/media/d9e62097-f614-4d80-8cdf-14376750a5c8)

2. In Roundcube, subscribe to the archive folders so they become visible:

![Subscribing to the archive folders in Roundcube](/api/help/media/84243dc0-e107-4ca3-9ab9-7a0e25077796)

## Installing WordPress, Prestashop or any other CMS

Look for the **Softaculous** section in cPanel: it is an automatic installer with hundreds of applications (WordPress, Prestashop, Joomla, Moodle...). Pick the one you need and follow the wizard; the CMS will be installed and ready in a couple of minutes.

This video shows the full WordPress install process (in Spanish):

::youtube{id=wwXR1U_3Dt0}

## Changing the PHP version

In **MultiPHP Manager** you can pick the PHP version of each domain hosted in your account:

![MultiPHP Manager button](/api/help/media/3b887b98-7638-4c10-b79d-168a67b5ad99)

:::info
The **inherit** version is the server default. Domains set to "inherit" are upgraded automatically whenever we roll out a new default version; if you pin a specific version, that domain will not change until you decide to.
:::

If you run WordPress, this video explains how to upgrade PHP safely (in Spanish):

::youtube{id=oQqRifEB8v8}

## Counting inodes (number of files)

Every plan has an inode limit (files and folders). To see the usage, open **Disk Usage** in cPanel: you will see disk space and the number of files per folder, sorted from most to fewest. That is how you find where files pile up (caches, logs, email attachments...).

:::info
Shared hosting (cPanel and WHM) does not include SSH or Terminal access. If you need a command line, order a [VPS](https://ginernet.com/en/vps/).
:::

## Need help?

If you get stuck at any step, contact our technical support by opening a ticket from the client area: we will be happy to help.