Hosting accounts have a restriction on email forwarders: **you can only create a forwarder if the destination is an email account on your own server**.

If you want to keep receiving your emails in **Gmail or Outlook**, we recommend using the **"Import" or "Sync"** feature. Below we explain how it works; it is very easy.

:::info
The reason for this restriction is to limit the amount of SPAM sent from our servers. Forwarders forward everything, **including the SPAM you receive**, and from Gmail's or Hotmail's point of view that SPAM comes from our server.
:::

## Importing email into Gmail

1. Open the **Gmail settings**.

![Gmail settings](/api/help/media/e9974ad6-e174-4f29-bd1d-a33b9d75c6cf)

2. Select: **Check mail from other accounts > Add a mail account**.

![Adding a mail account in Gmail](/api/help/media/3ff4ca29-ebbc-4e9c-a293-612567a57af3)

3. Enter the email account you want to import.

![Email account to import](/api/help/media/c363f270-0c1a-4fcb-89ff-c7411cb09482)

4. Select **import via POP3**.

![Importing via POP3](/api/help/media/6efdae46-f892-4e80-9903-3a9977805b8d)

5. Finally, enter the connection details:

| Field | Value |
| --- | --- |
| **Server** | `mail.yourdomain.com` |
| **Username** | Your full email address |
| **Password** | The one you set when creating the account in cPanel |
| **Port** | 995 |

:::tip
We recommend ticking the box to **leave a copy of the messages on the server**, in case you want to read them from our webmail in the future.
:::

![POP configuration in Gmail](/api/help/media/2b49d498-47b0-417b-ab31-2e8c471e1887)

## Importing email into Hotmail / Outlook

1. Open the **Hotmail settings**.

![Hotmail settings](/api/help/media/441121e0-5e41-44f1-a1b6-0aeb376ec341)

2. Select: **Mail > Sync email > Other email accounts**.

![Syncing other email accounts in Outlook](/api/help/media/35dfc7a8-e3d2-44f9-a4d5-62acdd253fb2)

3. Enter the email account you want to import and its password. If you do not remember it, you can reset it in cPanel.

![Connecting the account in Outlook](/api/help/media/2e58c7d8-275c-426e-a4bf-561f34d32fc3)

4. Select **import via POP** and enter the details:

| Field | Value |
| --- | --- |
| **Server** | `mail.yourdomain.com` |
| **Username** | Your full email address |
| **Password** | The one you set when creating the account in cPanel |
| **Incoming POP port** | 995 |
| **Outgoing SMTP port** | 587 |

![POP connection details in Outlook](/api/help/media/2059de1a-f5a1-461b-99f4-0d0333609366)

:::warning
Outlook **does not delete emails from the cPanel server**. If you do not want to keep a copy in cPanel, you will need to log in periodically and delete them manually, for example removing emails older than 1 year.
:::

![Deleting old emails from the server](/api/help/media/bbd56424-b2b5-4816-9771-580a1116d27d)