## Payment methods

- **Credit or debit card (Redsys) - automatic renewal**: the method preferred by most customers. The first time you pay, the bank returns a reference (token) used for future charges. In [Payment methods](https://cli.ginernet.com/account/paymentmethods) you can add or remove your cards. This method grants a **1% discount** on the invoice.

- **PayPal - automatic renewal**: a billing agreement is created and used to renew your services automatically, so you can forget about due dates. A **5% + €0.50** fee applies. To cancel the agreement, remove your PayPal account in [Payment methods](https://cli.ginernet.com/account/paymentmethods) in the client area.

- **Crypto ₿ - manual renewal**: pay with cryptocurrencies such as BTC, LTC, Doge or USDT. This method grants a **3% discount** on the invoice.

- **Bizum - manual renewal**: only available to customers in Spain; pay straight from your mobile phone. **No fees.**

:::tip
If you want the best price with automatic renewal, card payment is the recommended option: no fees and a 1% discount on every invoice.
:::

## Cancellation

:::warning
The cancellation procedure for a hosting or VPS is **not** the same as for a domain. Check the exact procedure for your case below.
:::

### Cancelling any service (except domains)

- The renewal proforma invoice is generated **10 days before** the expiry date.
- When you request a cancellation, the service is automatically removed from the proforma invoice.

You must explicitly request the cancellation from the client area. There are two options:

1. **Immediate cancellation**: the product will be destroyed within the next 24 hours.
2. **At the end of the billing period**: it will be destroyed on the next expiry date.

To do so, open the product in question and click the active button:

![Active service button in the client area](/api/help/media/38d705dc-d70c-4dbf-a11d-2ac100d2dbce)

In the left-hand menu, click **Request cancellation**:

![Request cancellation option in the side menu](/api/help/media/695958ff-2405-4e40-9101-59994e570427)

### Cancelling a domain

Strictly speaking, a domain **cannot be cancelled**: if you do not want to renew it, you must let it expire. To do so, simply **disable the "Auto Renew" option** in the client area:

![Domain auto-renewal option](/api/help/media/90b4cbbb-86ec-49e8-80cc-79d9fa37b7f5)

:::danger
If the renewal proforma invoice for a domain has already been generated, contact us so we can cancel it. If a domain invoice is marked as paid, the domain **renews automatically and cannot be refunded under any circumstances**.
:::