:::danger
**Direct debit is no longer available for new activations.** Instead, we offer **automatic credit card billing**, which also includes a **1% discount** on the invoice total. See the details in [payment methods and cancellation](../general/metodos-de-pago-y-cancelacion).
:::

The information below is kept as a reference for customers who still have direct debit enabled.

## How it worked

On the 1st of every month, GINERNET issued a **SEPA** direct debit charge covering all outstanding invoices. Any customer with a bank account in the SEPA area could use it.

## Activation procedure (legacy)

1. Log in to the [client area](https://cli.ginernet.com/index.php?m=adeudos_sepa) with your username and password.
2. In the menu, select **Billing » Bank details**.
3. Enter your IBAN account number.
4. Download the **CORE** mandate file, print it and sign it.
5. [Open a ticket](https://cli.ginernet.com/submitticket.php) attaching the signed CORE mandate.

## Important considerations

- After receiving the signed request, a first charge was issued covering a prorated amount plus the renewal of your services, aligning the expiry date to the 5th of the following month, with its corresponding invoice.
- The fee for each direct debit charge was **€0.60 + 2%** of the total. If the customer had several outstanding invoices, they were grouped into a single charge.
- If a charge was returned unpaid, the associated service was suspended and an extra **10% of the transaction (minimum €10)** was billed.

## Cancelling a service with direct debit enabled

If you do not want to renew a service, request the cancellation **before the charge is generated**: go to the [list of your services](https://cli.ginernet.com/clientarea.php?action=services), select the one you want to cancel and click **"Request cancellation"**. You can choose immediate cancellation or cancellation at the end of the contract; either option prevents the SEPA charge from being issued.